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Troubleshooting

Contact your Gravity Foundation point of contact when you encounter issues or drop us a line at help@gravity.founation. Our experts are always available to help you get the most out of Orion.

From time to time you may encounter errors due to problems with external services. There are mechanisms built in to Orion to manage these, but occasionally the below errors may occur. See below for recommended next steps.

Extended Execution Time

If an assignment takes longer than expected, check the Assignment Details section for status updates and estimated time of completion.

Plan Generation Failure

If an error message appears when creating an assignment:

  • Click the red 'Issue creating assignment' button to retry the process.
  • Follow the prompts to re-try the assignment creation.
  • OR edit the assignment instructions and try again from the start

Plan Creation Error Indicator Plan Creation Error Modal

Task Execution Failure

  • Failed tasks will automatically retry up to three times.
  • Users can manually edit and rerun tasks if needed.

Plan Run Error Indicator Plan Run Error Modal

Warning

Persistent errors should be reported to your Gravity Foundation point of contact for tailored troubleshooting. Email help@gravity.foundation for troubleshooting support.